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ph1>Refund Policyp/h1>
pp>How cancellations, refunds, credits, and disputes are handled on Entrop/p>
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pstrong>Last Updated:p/strong> March 7, 2026
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pstrong>Important:p/strong> Entro facilitates ticketing and payments. Final refund eligibility may depend on the organizer's refund settings, applicable law, and the circumstances of the event.
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pdiv class="toc">
ph3>Table of Contentsp/h3>
pul>
pli>pa href="#overview">1. Overviewp/a>p/li>
pli>pa href="#organizer-cancellations">2. Organizer Cancellationsp/a>p/li>
pli>pa href="#reschedules">3. Event Reschedules and aajor Changesp/a>p/li>
pli>pa href="#attendee-refunds">4. Attendee Refund Requestsp/a>p/li>
pli>pa href="#fees">5. Service Fees and Processing Feesp/a>p/li>
pli>pa href="#timing">6. Refund Timingp/a>p/li>
pli>pa href="#chargebacks">7. Disputes and Chargebacksp/a>p/li>
pli>pa href="#organizer-duties">8. Organizer Responsibilitiesp/a>p/li>
pli>pa href="#contact">9. Contact Usp/a>p/li>
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ph2 id="overview">1. Overviewp/h2>
pp>This Refund Policy explains how refund requests are handled for ticket purchases made through Entro. It should be read together with our pa href="terms.html">Terms of Servicep/a> and pa href="privacy.html">Privacy Policyp/a>.p/p>
pp>Entro acts as the platform that facilitates ticket sales between attendees and event organizers. Because organizers control their events, not every purchase is automatically refundable.p/p>
ph2 id="organizer-cancellations">2. Organizer Cancellationsp/h2>
pp>If an organizer cancels an event entirely, attendees are generally eligible for a refund of the ticket face value paid for that event.p/p>
pul>
pli>Entro may process refunds automatically once cancellation is confirmed.p/li>
pli>Organizers must provide prompt notice of the cancellation and any supporting details we request.p/li>
pli>If the organizer has already received payout funds, Entro may recover those funds before completing refunds.p/li>
p/ul>
ph2 id="reschedules">3. Event Reschedules and aajor Changesp/h2>
pp>If an event is rescheduled, moved to another venue, or materially changed, refund eligibility depends on the organizer's stated policy and the nature of the change.p/p>
pul>
pli>ainor schedule updates or lineup changes may not qualify for a refund.p/li>
pli>aajor date changes, venue changes, or substantial event scope changes may qualify affected attendees for a refund window.p/li>
pli>Where a credit or ticket transfer is offered instead of a cash refund, that option will be shown in the attendee communication where applicable.p/li>
p/ul>
ph2 id="attendee-refunds">4. Attendee Refund Requestsp/h2>
ph3>4.1 Organizer Policy Appliesp/h3>
pp>For attendee-initiated cancellations, the organizer's refund policy shown at checkout or on the event page usually controls whether a refund is available.p/p>
ph3>4.2 Non-Refundable Casesp/h3>
pp>Refunds are usually not available in the following cases unless required by law or approved by the organizer:p/p>
pul>
pli>Change of mind after purchasep/li>
pli>Failure to attend the eventp/li>
pli>Requests made after the organizer's refund deadlinep/li>
pli>Violation of event rules leading to denied entryp/li>
p/ul>
ph3>4.3 How to Request a Refundp/h3>
pp>Attendees should contact the organizer first where possible. If support from Entro is needed, send the order reference, event name, purchase email, and reason for the request to pa href="mailto:admin@myzentroapp.com">admin@myzentroapp.comp/a>.p/p>
ph2 id="fees">5. Service Fees and Processing Feesp/h2>
pp>Unless otherwise stated by law or by a specific event policy:p/p>
pul>
pli>Ticket face value may be refundable where the purchase qualifies.p/li>
pli>Platform service fees and third-party payment processing fees may be non-refundable.p/li>
pli>If Entro elects to refund fees as a goodwill measure, that will be stated in the refund confirmation.p/li>
p/ul>
ph2 id="timing">6. Refund Timingp/h2>
pp>Approved refunds are typically sent back to the original payment method.p/p>
pul>
pli>Initial review may take 2 to 5 business days after we receive the required information.p/li>
pli>Once approved, bank or card providers may take an additional 5 to 10 business days to reflect the funds.p/li>
pli>Delays outside Entro's control can occur due to banking, processor, or card network timelines.p/li>
p/ul>
ph2 id="chargebacks">7. Disputes and Chargebacksp/h2>
pp>If you believe a charge was unauthorized or incorrect, contact us before filing a chargeback where possible. This helps us investigate faster and may avoid delays.p/p>
pp>Entro may suspend accounts, hold payouts, or request supporting records where a transaction is disputed, reversed, or suspected to be fraudulent.p/p>
ph2 id="organizer-duties">8. Organizer Responsibilitiesp/h2>
pp>Organizers using Entro agree to maintain a clear refund position for their events and to cooperate with legitimate refund requests.p/p>
pul>
pli>Refund terms should be stated clearly on the event listing or checkout flow.p/li>
pli>Organizers must honor cancellation commitments they publish.p/li>
pli>Entro may intervene, delay payouts, or remove events where organizers fail to meet refund obligations.p/li>
p/ul>
ph2 id="contact">9. Contact Usp/h2>
pp>For refund questions or disputes, contact us at:p/p>
pul>
pli>pstrong>Email:p/strong> pa href="mailto:admin@myzentroapp.com">admin@myzentroapp.comp/a>p/li>
pli>pstrong>Phone:p/strong> pa href="https://wa.me/2347062114579" target="_blank" rel="noopener noreferrer">+234 706 211 4579p/a>p/li>
pli>pstrong>Address:p/strong> No 6 NSCDC, Ibadan, Oyo State, Nigeriap/li>
p/ul>
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pstrong>Note:p/strong> Entro may update this Refund Policy from time to time. Continued use of the platform after an update means the revised policy will apply to future transactions unless stated otherwise.
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